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Licensing problem

Posted: Sun Dec 06, 2020 9:16 pm
by COMTEC_80
Hi,
i have buy a upgrade from V8 PRO, with option PRO but my license now is Standard; my order email show that i have buy option FC9PROU8.

Re: Licensing problem

Posted: Mon Dec 07, 2020 9:03 am
by DavidA
Hello,

Thankyou for your message, I will try investigate this today.

Re: Licensing problem

Posted: Mon Dec 07, 2020 1:02 pm
by COMTEC_80
Thanks DavidA.

Re: Licensing problem

Posted: Mon Dec 07, 2020 1:05 pm
by DavidA
Hello,

If you want to try refresh your license by typing in your username and password again to the licensing window, hopefully you should have professional Flowcode now.

If not, please get back to me.

Re: Licensing problem

Posted: Mon Dec 07, 2020 1:48 pm
by COMTEC_80
Hi DavidA,

ok fixed.... only a cosmetic problem: button "Upgrade to Professional" is yet active.

Thanks

Re: Licensing problem

Posted: Mon Dec 07, 2020 4:57 pm
by jimhook_uk1
Hi,
I have the same issue, upgraded to Pro but my license is a standard.

Re: Licensing problem

Posted: Wed Dec 09, 2020 9:28 am
by Steve-Matrix
jimhook_uk1 wrote:
Mon Dec 07, 2020 4:57 pm
I have the same issue, upgraded to Pro but my license is a standard.
We are aware of this and should have a solution in the next few days.

Re: Licensing problem

Posted: Sat Dec 12, 2020 12:09 am
by Brendan
Just to confirm the same issue with mine - Standard, not professional showing in license info.

Tried this evening to reactivate in Flowcode but didn't resolve the issue.

I purchased all available add-on's, but App Developer is presently showing red-crossed in the license view window.

Thanks guys,

Brendan

Re: Licensing problem

Posted: Wed Dec 16, 2020 9:29 am
by DavidA
Hi Brendan,

If you refresh your licence again now it should now apply the App Developer and Professional correctly. If anyone else has this issue please post in this topic or fill out a contact form.

Re: Licensing problem

Posted: Fri Dec 18, 2020 2:22 pm
by kramtlas
I have a similar problem in that the APP Developer is not activated but, I my licence is registered as a Professional one.