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Flowcode Opening Issues.

Posted: Thu May 24, 2018 10:27 am
by Roy Johnston
I have installed flow code 8.
If I open it and then close it , I cannot reopen it again.
I have to restart my laptop.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 11:10 am
by DanielM
Hi Roy,

Thanks for your post. I'm sorry to hear about your problem. Would you be able to provide me with the following information?

1) What version of Windows are you using? 7, 8, 8.1, 10 etc. ?
2) What exactly happens when you try to open it the second time. Does the splash screen appear? Do you receive any kind of error? Or do you not see any sign of opening at all?

These details will help me get to the crux of the problem.

Regards,

Daniel

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 11:17 am
by Benj
To add to Daniels questions, is the task still running in task manager after you have closed the application?

Also does it appear in task manager when you try to open the second time?

You can open task manager by pressing Ctrl + Shift + Escape together on the keyboard.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 11:30 am
by Roy Johnston
The first time the splash screen opened and i could use flowcode 8.
Now if i closed it down and then interrogated task manager , it was still open in task manager.
if i close it down in task manager i could still not open it again.
by restarting the laptop it i was able to open it again once only.

Now i cannot open flow-code 8 at all . every time i try and open it it opens anothe entry in task manager.
the splash screen does not appear at all.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 11:34 am
by Roy Johnston
Sorry i should have stated earlier that i have not uninstalled Flowcode 7

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 11:55 am
by DanielM
Roy,

This is a very strange issue indeed.

Flowcode remaining in task manager should not affect the starting of a new instance, as it is in fact possible to run multiple instances of Flowcode at a time. It is worth noting that sometimes after you "close" Flowcode, the process remains in task manager for a few seconds (while various sub-processes of Flowcode are closed, and your settings are saved). Did you close the process within task manager immediately or did you wait a few seconds for it to close? This issue also sounds unrelated to your inability to load the software.

Flowcode V7 should not be affecting or causing this issue as it is considered a completely separate product.

Regarding your inability to open the software, please try the following:

1) Click on your start menu and type "regedit.exe" to open Windows Registry Editor.
2) Then navigate, using the left-hand pane, to HKEY_CURRENT_USER\SOFTWARE\MatrixTSL,
3) Delete the key in the left-hand pane named "FlowcodeV8" (when asked if you wish to delete this key and all subkeys, click YES).
4) Using Windows Explorer, navigate to "C:\ProgramData\MatrixTSL" (this folder may be hidden, and you will have to type it into the address bar in Windows Exploer), and delete the folder "FlowcodeV8".

This should reset all of the settings in Flowcode V8 to the default, the same as when the software was first installed, and should rule out any setting in Flowcode causing this problem.

Regards,

Daniel

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 12:40 pm
by stefan.erni
Hi Roy
I had a problem with a crash too,
I changed in the Viev/ global option/application to opengl software
Then it was working...

Stefan
FC8_1.PNG
(34.12 KiB) Downloaded 2711 times
help_1.PNG
(19.93 KiB) Downloaded 2711 times

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 1:02 pm
by Roy Johnston
I downgraded my laptop to 1709 version using Acronis and had the same problem.
both the directory and registry key did not exist.
directory.png
(40.83 KiB) Downloaded 2701 times
registry.png
(92.61 KiB) Downloaded 2701 times

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 1:27 pm
by Roy Johnston
i am reinstating my operating system to the 01/04/2018 using acronis,
i will uninstall flowcode 7 and then try again.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 2:44 pm
by DanielM
Roy,

I am surprised that the relevant location in ProgramData is empty. Flowcode 8 checks for this folder (creating it if necessary) prior to loading the flowchart. If you successfully loaded Flowcode 8 at any point, then this folder must have been created.

This suggests that something (perhaps another process on your computer?) has deleted it.

My suggestion is to restart your PC into safe mode (described at the following Microsoft link: https://support.microsoft.com/en-gb/hel ... -safe-mode) and seeing if you can successfully load Flowcode 8. Safe mode will temporarily disable the majority of non-critical background programs running on your PC, allowing us to determine if something is interfering.

Daniel

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 3:03 pm
by Roy Johnston
I reinstated my pc operating system with and unistalled flow-code 7.
i then installed flow code 8 from scratch.
it started and i enabled 30 day trial with my existing account name and password.
I then restarted flow code and it does exactly the same.
i will do it all over in safe mode.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 3:16 pm
by DanielM
Roy,

No need to reinstall again. Please just try running the program in safe mode first.

Thanks,

Daniel

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 3:32 pm
by Roy Johnston
Did exactly that
in safe mode it runs no problem.
in non safe mode it only runs the first time , once it has activated the 30 day trial , no luck.
if i delete the registry key and directory it starts up again like normal and wants to reactivate.and the whole cycle starts again.
i have stopped all antivirus programs and the firewall still no luck.

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 3:41 pm
by DavidA
Hi Roy,

It looks like theres something on your computer which is preventing Flowcode from doing its stuff. Safe mode in Windows bascially runs windows with no external programs.

My advice would be to go into your antivirus program settings and "whitelist" the Flowcode 8 installer. Even when you "disable" antivirus' these days they do not truly disable.

failing that, can you provide us with a list of tasks running on your computer:

- press "Windows key + R"
- type "tasklist"
- select the list by dragging your mouse over it
- press Ctrl + C while the text is highlighted
- paste it into a forum reply

This is to check if you are using some system "protection" software like system mechanic, which are usually more of a hindrance than a help

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 4:05 pm
by Roy Johnston

Code: Select all

osoft Windows [Version 10.0.17134.48]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tasklist

Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                   0          8 K
System                           4 Services                   0        128 K
Registry                       120 Services                   0     62 132 K
smss.exe                       440 Services                   0      1 160 K
csrss.exe                      604 Services                   0      5 364 K
wininit.exe                    704 Services                   0      6 532 K
csrss.exe                      712 Console                    1      6 404 K
services.exe                   776 Services                   0     11 192 K
lsass.exe                      796 Services                   0     16 948 K
svchost.exe                    912 Services                   0      3 848 K
svchost.exe                    936 Services                   0     30 136 K
WUDFHost.exe                   956 Services                   0      5 928 K
fontdrvhost.exe                976 Services                   0      4 212 K
svchost.exe                    484 Services                   0     14 724 K
svchost.exe                      8 Services                   0      8 376 K
winlogon.exe                  1044 Console                    1     11 868 K
fontdrvhost.exe               1108 Console                    1      5 900 K
svchost.exe                   1180 Services                   0     11 104 K
svchost.exe                   1188 Services                   0      6 904 K
dwm.exe                       1244 Console                    1    137 056 K
svchost.exe                   1288 Services                   0      7 488 K
svchost.exe                   1340 Services                   0      9 584 K
svchost.exe                   1348 Services                   0     11 484 K
svchost.exe                   1484 Services                   0      5 932 K
svchost.exe                   1492 Services                   0     15 668 K
svchost.exe                   1572 Services                   0     19 888 K
svchost.exe                   1692 Services                   0     10 732 K
svchost.exe                   1700 Services                   0     14 876 K
svchost.exe                   1768 Services                   0     21 944 K
svchost.exe                   1828 Services                   0      9 292 K
svchost.exe                   1896 Services                   0      9 464 K
svchost.exe                   1924 Services                   0      7 692 K
svchost.exe                   1988 Services                   0      6 876 K
svchost.exe                   1212 Services                   0     11 800 K
svchost.exe                   1680 Services                   0      6 552 K
svchost.exe                   2080 Services                   0      8 192 K
dasHost.exe                   2128 Services                   0     16 952 K
svchost.exe                   2144 Services                   0      9 788 K
NVDisplay.Container.exe       2268 Services                   0     11 456 K
svchost.exe                   2300 Services                   0     12 328 K
svchost.exe                   2308 Services                   0      5 784 K
svchost.exe                   2316 Services                   0      7 784 K
svchost.exe                   2360 Services                   0     15 452 K
svchost.exe                   2376 Services                   0     10 112 K
Memory Compression            2460 Services                   0          4 K
svchost.exe                   2508 Services                   0      9 420 K
NVDisplay.Container.exe       2556 Console                    1     27 192 K
igfxCUIService.exe            2588 Services                   0      8 820 K
svchost.exe                   2620 Services                   0      7 864 K
svchost.exe                   2616 Services                   0      9 536 K
svchost.exe                   2732 Services                   0     21 764 K
svchost.exe                   2880 Services                   0     12 896 K
svchost.exe                   2956 Services                   0     13 584 K
svchost.exe                   2980 Services                   0      6 696 K
svchost.exe                   2988 Services                   0      8 316 K
svchost.exe                   2996 Services                   0     13 192 K
svchost.exe                   3080 Services                   0      7 624 K
svchost.exe                   3196 Services                   0     16 300 K
svchost.exe                   3220 Services                   0     77 352 K
svchost.exe                   3272 Services                   0     11 808 K
audiodg.exe                   3324 Services                   0     18 768 K
spoolsv.exe                   3392 Services                   0     16 252 K
svchost.exe                   3468 Services                   0      8 148 K
svchost.exe                   3640 Services                   0      8 000 K
svchost.exe                   3848 Services                   0     13 356 K
svchost.exe                   3860 Services                   0      6 448 K
svchost.exe                   3868 Services                   0      5 564 K
schedul2.exe                  3876 Services                   0      8 628 K
vsedsps.exe                   3884 Services                   0        592 K
svchost.exe                   3892 Services                   0     14 860 K
SynTPEnhService.exe           3900 Services                   0      8 436 K
svchost.exe                   3908 Services                   0     12 748 K
svchost.exe                   3924 Services                   0     24 548 K
svchost.exe                   3936 Services                   0     12 592 K
svchost.exe                   3928 Services                   0     20 496 K
MsiTrueColorService.exe       3948 Services                   0      5 628 K
nvcontainer.exe               3956 Services                   0     23 840 K
NBService.exe                 3964 Services                   0     37 260 K
vseqrts.exe                   3972 Services                   0      1 316 K
WirelessKB850Notification     3980 Services                   0      5 792 K
OticonUpdaterService.exe      3988 Services                   0     19 880 K
WinZip Compression Smart      3996 Services                   0     15 664 K
NvTelemetryContainer.exe      4016 Services                   0     14 464 K
ChargeService.exe             4024 Services                   0      6 904 K
SecurityHealthService.exe     4036 Services                   0     14 252 K
afcdpsrv.exe                  4044 Services                   0      8 096 K
MSIService.exe                4072 Services                   0      7 868 K
vseamps.exe                   4176 Services                   0        404 K
ZAM.exe                       4200 Services                   0     16 520 K
anti_ransomware_service.e     4336 Services                   0    218 540 K
svchost.exe                   4432 Services                   0      6 016 K
KillerNetworkService.exe      4688 Services                   0     53 256 K
svchost.exe                   4708 Services                   0      8 912 K
svchost.exe                   4940 Services                   0     11 780 K
WmiPrvSE.exe                  5128 Services                   0     21 700 K
schedhlp.exe                  5272 Console                    1      8 332 K
sihost.exe                    5296 Console                    1     25 404 K
svchost.exe                   5344 Console                    1     27 956 K
PresentationFontCache.exe     5672 Services                   0     18 696 K
svchost.exe                   5724 Console                    1     33 308 K
taskhostw.exe                 5828 Console                    1     24 000 K
ioloSSTray.exe                5948 Console                    1     22 048 K
ioloGovernor64.exe            5988 Console                    1      4 216 K
iSCSIAgent.exe                5996 Console                    1      2 844 K
svchost.exe                   6268 Services                   0      7 248 K
igfxEM.exe                    6532 Console                    1     12 032 K
PrivacyGuardianApplicatio     6540 Console                    1     34 900 K
igfxHK.exe                    6584 Console                    1      8 836 K
igfxTray.exe                  6632 Console                    1     10 964 K
nvcontainer.exe               6696 Console                    1     21 412 K
nvcontainer.exe               6704 Console                    1     27 832 K
SynTPEnh.exe                  6836 Console                    1     27 828 K
svchost.exe                   6992 Services                   0      7 856 K
ctfmon.exe                    7056 Console                    1     14 352 K
svchost.exe                   4500 Services                   0      6 008 K
explorer.exe                  7220 Console                    1    127 036 K
unsecapp.exe                  7244 Console                    1      6 940 K
SynTPHelper.exe               7504 Console                    1      4 408 K
svchost.exe                   7528 Services                   0      7 992 K
svchost.exe                   7548 Services                   0      7 436 K
SearchIndexer.exe             7928 Services                   0     45 540 K
SearchProtocolHost.exe        7260 Services                   0     18 524 K
svchost.exe                   8248 Services                   0     20 376 K
ShellExperienceHost.exe       8316 Console                    1     86 772 K
SearchUI.exe                  8660 Console                    1    188 724 K
RuntimeBroker.exe             8876 Console                    1     26 996 K
RuntimeBroker.exe             9004 Console                    1     41 188 K
svchost.exe                   9196 Services                   0     13 184 K
RemindersServer.exe           9208 Console                    1     21 508 K
SettingSyncHost.exe           9244 Console                    1     32 084 K
HxTsr.exe                     9348 Console                    1      8 428 K
RuntimeBroker.exe             9412 Console                    1     46 568 K
backgroundTaskHost.exe        9444 Console                    1     16 604 K
svchost.exe                   9620 Console                    1     19 304 K
Video.UI.exe                  9696 Console                    1      6 400 K
smartscreen.exe               9704 Console                    1     26 220 K
LockApp.exe                  10040 Console                    1     44 108 K
RuntimeBroker.exe            10220 Console                    1     31 548 K
svchost.exe                  10520 Services                   0     46 100 K
svchost.exe                  10600 Services                   0     17 984 K
svchost.exe                  11036 Services                   0      6 668 K
GoogleCrashHandler.exe       10104 Services                   0        928 K
GoogleCrashHandler64.exe      6060 Services                   0        828 K
NVIDIA Web Helper.exe         6092 Console                    1     22 424 K
conhost.exe                   6040 Console                    1      2 216 K
svchost.exe                   6964 Services                   0     20 280 K
RuntimeBroker.exe            11452 Console                    1      8 036 K
svchost.exe                  11676 Services                   0      9 068 K
RuntimeBroker.exe            11752 Console                    1      8 184 K
MSASCuiL.exe                 12032 Console                    1      9 152 K
RtkNGUI64.exe                12136 Console                    1     16 896 K
MsiTrueColor.exe             10648 Console                    1     19 340 K
BackItUp.exe                 10516 Console                    1     71 780 K
MsiTrueColorHelper.exe       10476 Console                    1      4 824 K
WmiPrvSE.exe                  9848 Services                   0      9 628 K
Nahimic2UILauncher.exe        7892 Console                    1      2 740 K
ScanToPCActivationApp.exe    12088 Console                    1     16 692 K
Nahimic2Svc32.exe             7844 Console                    1      5 508 K
Nahimic2Svc64.exe            12100 Console                    1      2 928 K
YouTubeDownloader.exe         1416 Console                    1     50 436 K
ScanToPCActivationApp.exe    10200 Console                    1     17 080 K
WebCompanion.exe             12404 Console                    1     87 852 K
nvsphelper64.exe             12888 Console                    1     13 236 K
PrivacyGuardianFilter.exe    12912 Console                    1     25 000 K
NVIDIA Share.exe             12984 Console                    1     75 920 K
svchost.exe                  13128 Services                   0      8 624 K
WinZipCompressionSmartMon    13204 Console                    1     18 176 K
NVIDIA Share.exe              3016 Console                    1     58 912 K
SteelSeriesEngine3.exe       13576 Console                    1     55 036 K
TrueImageMonitor.exe         13756 Console                    1     40 916 K
SUPER CHARGER.exe            13884 Console                    1     13 868 K
JawboneUpdater.exe           14080 Console                    1     14 128 K
PowerDVD17Agent.exe          14092 Console                    1     64 364 K
QfinderPro.exe               14212 Console                    1     43 252 K
TibMounterMonitor.exe        13632 Console                    1      6 320 K
svchost.exe                  13648 Services                   0      5 492 K
OticonUpdater.exe            13792 Console                    1     36 748 K
svchost.exe                   5620 Services                   0      5 644 K
NASvc.exe                    14348 Services                   0     10 328 K
officeclicktorun.exe         14696 Services                   0     45 304 K
SgrmBroker.exe                4384 Services                   0      4 216 K
syncagentsrv.exe              4820 Services                   0     14 540 K
svchost.exe                   5868 Services                   0      9 784 K
chrome.exe                   12380 Console                    1     99 788 K
chrome.exe                   14268 Console                    1     11 612 K
chrome.exe                    7432 Console                    1     11 980 K
chrome.exe                   10884 Console                    1    206 948 K
chrome.exe                    9152 Console                    1     87 180 K
chrome.exe                    7628 Console                    1     35 024 K
chrome.exe                    7868 Console                    1     84 056 K
software_reporter_tool.ex    14928 Console                    1     13 408 K
software_reporter_tool.ex    14272 Console                    1      8 316 K
software_reporter_tool.ex     5764 Console                    1     29 840 K
CompatTelRunner.exe          14324 Services                   0      4 948 K
conhost.exe                   2500 Services                   0     10 940 K
SSDefs.exe                   14248 Console                    1    142 392 K
CompatTelRunner.exe           6192 Services                   0     25 368 K
TrustedInstaller.exe         15252 Services                   0      6 624 K
svchost.exe                  10592 Services                   0     27 644 K
WMIADAP.exe                   4344 Services                   0      6 900 K
TiWorker.exe                  1632 Services                   0      8 812 K
svchost.exe                   8916 Services                   0      8 592 K
svchost.exe                  15056 Services                   0     22 908 K
SearchFilterHost.exe         15140 Services                   0     11 168 K
svchost.exe                  15324 Services                   0     13 392 K
WmiPrvSE.exe                  7904 Services                   0      7 760 K
svchost.exe                  15196 Services                   0     13 868 K
GoogleUpdate.exe             14636 Services                   0      1 632 K
GoogleUpdate.exe              9724 Services                   0     14 620 K
msiexec.exe                  13752 Services                   0     15 652 K
backgroundTaskHost.exe       14540 Console                    1     29 884 K
rundll32.exe                 11300 Console                    1      9 396 K
RuntimeBroker.exe            14132 Console                    1      7 452 K
dllhost.exe                   9300 Console                    1     10 548 K
backgroundTaskHost.exe       13592 Console                    1     13 016 K
RuntimeBroker.exe             3452 Console                    1     12 452 K
svchost.exe                  11800 Services                   0      6 492 K
dllhost.exe                   7560 Services                   0      5 972 K
dllhost.exe                  12848 Console                    1      9 924 K
GoogleUpdate.exe              2644 Services                   0     14 068 K
dllhost.exe                  13508 Console                    1      6 160 K
cmd.exe                       7760 Console                    1      3 236 K
conhost.exe                  14772 Console                    1     17 016 K
backgroundTaskHost.exe        5712 Console                    1     24 504 K
tasklist.exe                 12044 Console                    1      7 496 K

Re: Flowcode Opening Issues.

Posted: Thu May 24, 2018 7:09 pm
by Roy Johnston
ok I came right,
I factory defaulted my laptop and reinstalled everything.
it was much faster this way and basically cleaned up the windows operating system.
I bought the upgrade and got a key , but the activation will not accept it, I must be doing something wrong.
please help.