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Flowcode Opening Issues.
Posted: Thu May 24, 2018 10:27 am
by Roy Johnston
I have installed flow code 8.
If I open it and then close it , I cannot reopen it again.
I have to restart my laptop.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 11:10 am
by DanielM
Hi Roy,
Thanks for your post. I'm sorry to hear about your problem. Would you be able to provide me with the following information?
1) What version of Windows are you using? 7, 8, 8.1, 10 etc. ?
2) What exactly happens when you try to open it the second time. Does the splash screen appear? Do you receive any kind of error? Or do you not see any sign of opening at all?
These details will help me get to the crux of the problem.
Regards,
Daniel
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 11:17 am
by Benj
To add to Daniels questions, is the task still running in task manager after you have closed the application?
Also does it appear in task manager when you try to open the second time?
You can open task manager by pressing Ctrl + Shift + Escape together on the keyboard.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 11:30 am
by Roy Johnston
The first time the splash screen opened and i could use flowcode 8.
Now if i closed it down and then interrogated task manager , it was still open in task manager.
if i close it down in task manager i could still not open it again.
by restarting the laptop it i was able to open it again once only.
Now i cannot open flow-code 8 at all . every time i try and open it it opens anothe entry in task manager.
the splash screen does not appear at all.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 11:34 am
by Roy Johnston
Sorry i should have stated earlier that i have not uninstalled Flowcode 7
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 11:55 am
by DanielM
Roy,
This is a very strange issue indeed.
Flowcode remaining in task manager should not affect the starting of a new instance, as it is in fact possible to run multiple instances of Flowcode at a time. It is worth noting that sometimes after you "close" Flowcode, the process remains in task manager for a few seconds (while various sub-processes of Flowcode are closed, and your settings are saved). Did you close the process within task manager immediately or did you wait a few seconds for it to close? This issue also sounds unrelated to your inability to load the software.
Flowcode V7 should not be affecting or causing this issue as it is considered a completely separate product.
Regarding your inability to open the software, please try the following:
1) Click on your start menu and type "regedit.exe" to open Windows Registry Editor.
2) Then navigate, using the left-hand pane, to HKEY_CURRENT_USER\SOFTWARE\MatrixTSL,
3) Delete the key in the left-hand pane named "FlowcodeV8" (when asked if you wish to delete this key and all subkeys, click YES).
4) Using Windows Explorer, navigate to "C:\ProgramData\MatrixTSL" (this folder may be hidden, and you will have to type it into the address bar in Windows Exploer), and delete the folder "FlowcodeV8".
This should reset all of the settings in Flowcode V8 to the default, the same as when the software was first installed, and should rule out any setting in Flowcode causing this problem.
Regards,
Daniel
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 12:40 pm
by stefan.erni
Hi Roy
I had a problem with a crash too,
I changed in the Viev/ global option/application to opengl software
Then it was working...
Stefan
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 1:02 pm
by Roy Johnston
I downgraded my laptop to 1709 version using Acronis and had the same problem.
both the directory and registry key did not exist.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 1:27 pm
by Roy Johnston
i am reinstating my operating system to the 01/04/2018 using acronis,
i will uninstall flowcode 7 and then try again.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 2:44 pm
by DanielM
Roy,
I am surprised that the relevant location in ProgramData is empty. Flowcode 8 checks for this folder (creating it if necessary) prior to loading the flowchart. If you successfully loaded Flowcode 8 at any point, then this folder must have been created.
This suggests that something (perhaps another process on your computer?) has deleted it.
My suggestion is to restart your PC into safe mode (described at the following Microsoft link:
https://support.microsoft.com/en-gb/hel ... -safe-mode) and seeing if you can successfully load Flowcode 8. Safe mode will temporarily disable the majority of non-critical background programs running on your PC, allowing us to determine if something is interfering.
Daniel
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 3:03 pm
by Roy Johnston
I reinstated my pc operating system with and unistalled flow-code 7.
i then installed flow code 8 from scratch.
it started and i enabled 30 day trial with my existing account name and password.
I then restarted flow code and it does exactly the same.
i will do it all over in safe mode.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 3:16 pm
by DanielM
Roy,
No need to reinstall again. Please just try running the program in safe mode first.
Thanks,
Daniel
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 3:32 pm
by Roy Johnston
Did exactly that
in safe mode it runs no problem.
in non safe mode it only runs the first time , once it has activated the 30 day trial , no luck.
if i delete the registry key and directory it starts up again like normal and wants to reactivate.and the whole cycle starts again.
i have stopped all antivirus programs and the firewall still no luck.
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 3:41 pm
by DavidA
Hi Roy,
It looks like theres something on your computer which is preventing Flowcode from doing its stuff. Safe mode in Windows bascially runs windows with no external programs.
My advice would be to go into your antivirus program settings and "whitelist" the Flowcode 8 installer. Even when you "disable" antivirus' these days they do not truly disable.
failing that, can you provide us with a list of tasks running on your computer:
- press "Windows key + R"
- type "tasklist"
- select the list by dragging your mouse over it
- press Ctrl + C while the text is highlighted
- paste it into a forum reply
This is to check if you are using some system "protection" software like system mechanic, which are usually more of a hindrance than a help
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 4:05 pm
by Roy Johnston
Code: Select all
osoft Windows [Version 10.0.17134.48]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tasklist
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 8 K
System 4 Services 0 128 K
Registry 120 Services 0 62 132 K
smss.exe 440 Services 0 1 160 K
csrss.exe 604 Services 0 5 364 K
wininit.exe 704 Services 0 6 532 K
csrss.exe 712 Console 1 6 404 K
services.exe 776 Services 0 11 192 K
lsass.exe 796 Services 0 16 948 K
svchost.exe 912 Services 0 3 848 K
svchost.exe 936 Services 0 30 136 K
WUDFHost.exe 956 Services 0 5 928 K
fontdrvhost.exe 976 Services 0 4 212 K
svchost.exe 484 Services 0 14 724 K
svchost.exe 8 Services 0 8 376 K
winlogon.exe 1044 Console 1 11 868 K
fontdrvhost.exe 1108 Console 1 5 900 K
svchost.exe 1180 Services 0 11 104 K
svchost.exe 1188 Services 0 6 904 K
dwm.exe 1244 Console 1 137 056 K
svchost.exe 1288 Services 0 7 488 K
svchost.exe 1340 Services 0 9 584 K
svchost.exe 1348 Services 0 11 484 K
svchost.exe 1484 Services 0 5 932 K
svchost.exe 1492 Services 0 15 668 K
svchost.exe 1572 Services 0 19 888 K
svchost.exe 1692 Services 0 10 732 K
svchost.exe 1700 Services 0 14 876 K
svchost.exe 1768 Services 0 21 944 K
svchost.exe 1828 Services 0 9 292 K
svchost.exe 1896 Services 0 9 464 K
svchost.exe 1924 Services 0 7 692 K
svchost.exe 1988 Services 0 6 876 K
svchost.exe 1212 Services 0 11 800 K
svchost.exe 1680 Services 0 6 552 K
svchost.exe 2080 Services 0 8 192 K
dasHost.exe 2128 Services 0 16 952 K
svchost.exe 2144 Services 0 9 788 K
NVDisplay.Container.exe 2268 Services 0 11 456 K
svchost.exe 2300 Services 0 12 328 K
svchost.exe 2308 Services 0 5 784 K
svchost.exe 2316 Services 0 7 784 K
svchost.exe 2360 Services 0 15 452 K
svchost.exe 2376 Services 0 10 112 K
Memory Compression 2460 Services 0 4 K
svchost.exe 2508 Services 0 9 420 K
NVDisplay.Container.exe 2556 Console 1 27 192 K
igfxCUIService.exe 2588 Services 0 8 820 K
svchost.exe 2620 Services 0 7 864 K
svchost.exe 2616 Services 0 9 536 K
svchost.exe 2732 Services 0 21 764 K
svchost.exe 2880 Services 0 12 896 K
svchost.exe 2956 Services 0 13 584 K
svchost.exe 2980 Services 0 6 696 K
svchost.exe 2988 Services 0 8 316 K
svchost.exe 2996 Services 0 13 192 K
svchost.exe 3080 Services 0 7 624 K
svchost.exe 3196 Services 0 16 300 K
svchost.exe 3220 Services 0 77 352 K
svchost.exe 3272 Services 0 11 808 K
audiodg.exe 3324 Services 0 18 768 K
spoolsv.exe 3392 Services 0 16 252 K
svchost.exe 3468 Services 0 8 148 K
svchost.exe 3640 Services 0 8 000 K
svchost.exe 3848 Services 0 13 356 K
svchost.exe 3860 Services 0 6 448 K
svchost.exe 3868 Services 0 5 564 K
schedul2.exe 3876 Services 0 8 628 K
vsedsps.exe 3884 Services 0 592 K
svchost.exe 3892 Services 0 14 860 K
SynTPEnhService.exe 3900 Services 0 8 436 K
svchost.exe 3908 Services 0 12 748 K
svchost.exe 3924 Services 0 24 548 K
svchost.exe 3936 Services 0 12 592 K
svchost.exe 3928 Services 0 20 496 K
MsiTrueColorService.exe 3948 Services 0 5 628 K
nvcontainer.exe 3956 Services 0 23 840 K
NBService.exe 3964 Services 0 37 260 K
vseqrts.exe 3972 Services 0 1 316 K
WirelessKB850Notification 3980 Services 0 5 792 K
OticonUpdaterService.exe 3988 Services 0 19 880 K
WinZip Compression Smart 3996 Services 0 15 664 K
NvTelemetryContainer.exe 4016 Services 0 14 464 K
ChargeService.exe 4024 Services 0 6 904 K
SecurityHealthService.exe 4036 Services 0 14 252 K
afcdpsrv.exe 4044 Services 0 8 096 K
MSIService.exe 4072 Services 0 7 868 K
vseamps.exe 4176 Services 0 404 K
ZAM.exe 4200 Services 0 16 520 K
anti_ransomware_service.e 4336 Services 0 218 540 K
svchost.exe 4432 Services 0 6 016 K
KillerNetworkService.exe 4688 Services 0 53 256 K
svchost.exe 4708 Services 0 8 912 K
svchost.exe 4940 Services 0 11 780 K
WmiPrvSE.exe 5128 Services 0 21 700 K
schedhlp.exe 5272 Console 1 8 332 K
sihost.exe 5296 Console 1 25 404 K
svchost.exe 5344 Console 1 27 956 K
PresentationFontCache.exe 5672 Services 0 18 696 K
svchost.exe 5724 Console 1 33 308 K
taskhostw.exe 5828 Console 1 24 000 K
ioloSSTray.exe 5948 Console 1 22 048 K
ioloGovernor64.exe 5988 Console 1 4 216 K
iSCSIAgent.exe 5996 Console 1 2 844 K
svchost.exe 6268 Services 0 7 248 K
igfxEM.exe 6532 Console 1 12 032 K
PrivacyGuardianApplicatio 6540 Console 1 34 900 K
igfxHK.exe 6584 Console 1 8 836 K
igfxTray.exe 6632 Console 1 10 964 K
nvcontainer.exe 6696 Console 1 21 412 K
nvcontainer.exe 6704 Console 1 27 832 K
SynTPEnh.exe 6836 Console 1 27 828 K
svchost.exe 6992 Services 0 7 856 K
ctfmon.exe 7056 Console 1 14 352 K
svchost.exe 4500 Services 0 6 008 K
explorer.exe 7220 Console 1 127 036 K
unsecapp.exe 7244 Console 1 6 940 K
SynTPHelper.exe 7504 Console 1 4 408 K
svchost.exe 7528 Services 0 7 992 K
svchost.exe 7548 Services 0 7 436 K
SearchIndexer.exe 7928 Services 0 45 540 K
SearchProtocolHost.exe 7260 Services 0 18 524 K
svchost.exe 8248 Services 0 20 376 K
ShellExperienceHost.exe 8316 Console 1 86 772 K
SearchUI.exe 8660 Console 1 188 724 K
RuntimeBroker.exe 8876 Console 1 26 996 K
RuntimeBroker.exe 9004 Console 1 41 188 K
svchost.exe 9196 Services 0 13 184 K
RemindersServer.exe 9208 Console 1 21 508 K
SettingSyncHost.exe 9244 Console 1 32 084 K
HxTsr.exe 9348 Console 1 8 428 K
RuntimeBroker.exe 9412 Console 1 46 568 K
backgroundTaskHost.exe 9444 Console 1 16 604 K
svchost.exe 9620 Console 1 19 304 K
Video.UI.exe 9696 Console 1 6 400 K
smartscreen.exe 9704 Console 1 26 220 K
LockApp.exe 10040 Console 1 44 108 K
RuntimeBroker.exe 10220 Console 1 31 548 K
svchost.exe 10520 Services 0 46 100 K
svchost.exe 10600 Services 0 17 984 K
svchost.exe 11036 Services 0 6 668 K
GoogleCrashHandler.exe 10104 Services 0 928 K
GoogleCrashHandler64.exe 6060 Services 0 828 K
NVIDIA Web Helper.exe 6092 Console 1 22 424 K
conhost.exe 6040 Console 1 2 216 K
svchost.exe 6964 Services 0 20 280 K
RuntimeBroker.exe 11452 Console 1 8 036 K
svchost.exe 11676 Services 0 9 068 K
RuntimeBroker.exe 11752 Console 1 8 184 K
MSASCuiL.exe 12032 Console 1 9 152 K
RtkNGUI64.exe 12136 Console 1 16 896 K
MsiTrueColor.exe 10648 Console 1 19 340 K
BackItUp.exe 10516 Console 1 71 780 K
MsiTrueColorHelper.exe 10476 Console 1 4 824 K
WmiPrvSE.exe 9848 Services 0 9 628 K
Nahimic2UILauncher.exe 7892 Console 1 2 740 K
ScanToPCActivationApp.exe 12088 Console 1 16 692 K
Nahimic2Svc32.exe 7844 Console 1 5 508 K
Nahimic2Svc64.exe 12100 Console 1 2 928 K
YouTubeDownloader.exe 1416 Console 1 50 436 K
ScanToPCActivationApp.exe 10200 Console 1 17 080 K
WebCompanion.exe 12404 Console 1 87 852 K
nvsphelper64.exe 12888 Console 1 13 236 K
PrivacyGuardianFilter.exe 12912 Console 1 25 000 K
NVIDIA Share.exe 12984 Console 1 75 920 K
svchost.exe 13128 Services 0 8 624 K
WinZipCompressionSmartMon 13204 Console 1 18 176 K
NVIDIA Share.exe 3016 Console 1 58 912 K
SteelSeriesEngine3.exe 13576 Console 1 55 036 K
TrueImageMonitor.exe 13756 Console 1 40 916 K
SUPER CHARGER.exe 13884 Console 1 13 868 K
JawboneUpdater.exe 14080 Console 1 14 128 K
PowerDVD17Agent.exe 14092 Console 1 64 364 K
QfinderPro.exe 14212 Console 1 43 252 K
TibMounterMonitor.exe 13632 Console 1 6 320 K
svchost.exe 13648 Services 0 5 492 K
OticonUpdater.exe 13792 Console 1 36 748 K
svchost.exe 5620 Services 0 5 644 K
NASvc.exe 14348 Services 0 10 328 K
officeclicktorun.exe 14696 Services 0 45 304 K
SgrmBroker.exe 4384 Services 0 4 216 K
syncagentsrv.exe 4820 Services 0 14 540 K
svchost.exe 5868 Services 0 9 784 K
chrome.exe 12380 Console 1 99 788 K
chrome.exe 14268 Console 1 11 612 K
chrome.exe 7432 Console 1 11 980 K
chrome.exe 10884 Console 1 206 948 K
chrome.exe 9152 Console 1 87 180 K
chrome.exe 7628 Console 1 35 024 K
chrome.exe 7868 Console 1 84 056 K
software_reporter_tool.ex 14928 Console 1 13 408 K
software_reporter_tool.ex 14272 Console 1 8 316 K
software_reporter_tool.ex 5764 Console 1 29 840 K
CompatTelRunner.exe 14324 Services 0 4 948 K
conhost.exe 2500 Services 0 10 940 K
SSDefs.exe 14248 Console 1 142 392 K
CompatTelRunner.exe 6192 Services 0 25 368 K
TrustedInstaller.exe 15252 Services 0 6 624 K
svchost.exe 10592 Services 0 27 644 K
WMIADAP.exe 4344 Services 0 6 900 K
TiWorker.exe 1632 Services 0 8 812 K
svchost.exe 8916 Services 0 8 592 K
svchost.exe 15056 Services 0 22 908 K
SearchFilterHost.exe 15140 Services 0 11 168 K
svchost.exe 15324 Services 0 13 392 K
WmiPrvSE.exe 7904 Services 0 7 760 K
svchost.exe 15196 Services 0 13 868 K
GoogleUpdate.exe 14636 Services 0 1 632 K
GoogleUpdate.exe 9724 Services 0 14 620 K
msiexec.exe 13752 Services 0 15 652 K
backgroundTaskHost.exe 14540 Console 1 29 884 K
rundll32.exe 11300 Console 1 9 396 K
RuntimeBroker.exe 14132 Console 1 7 452 K
dllhost.exe 9300 Console 1 10 548 K
backgroundTaskHost.exe 13592 Console 1 13 016 K
RuntimeBroker.exe 3452 Console 1 12 452 K
svchost.exe 11800 Services 0 6 492 K
dllhost.exe 7560 Services 0 5 972 K
dllhost.exe 12848 Console 1 9 924 K
GoogleUpdate.exe 2644 Services 0 14 068 K
dllhost.exe 13508 Console 1 6 160 K
cmd.exe 7760 Console 1 3 236 K
conhost.exe 14772 Console 1 17 016 K
backgroundTaskHost.exe 5712 Console 1 24 504 K
tasklist.exe 12044 Console 1 7 496 K
Re: Flowcode Opening Issues.
Posted: Thu May 24, 2018 7:09 pm
by Roy Johnston
ok I came right,
I factory defaulted my laptop and reinstalled everything.
it was much faster this way and basically cleaned up the windows operating system.
I bought the upgrade and got a key , but the activation will not accept it, I must be doing something wrong.
please help.