Flowcode 9 crash when do click on Window-Default

[KikeRico]

Dear Sirs,

To report that I found a possible bug on FC9. I'm working in a APP and when I make click with mouse on Default option icon in Window menu, the program crash, closing immediately.

Please find two pictures, one of the FC9 version I'm using and other indicating the Default option in Window menu for your reference. Also I send you copy of my APP program for you can test the behavior.

FC9 crash report.zip

(105.74 KiB) Downloaded 41 times

Any feedback is welcome.

[Steve-Matrix]

Thanks for the report. Unfortunately I have not been able to replicate the crash and so it's difficult to determine the cause.

If you would like to help further, please see the following post which details some changes that you can make to your Registry to enable extended debugging that will help us determine the cause of this crash:
viewtopic.php?f=5&t=1578

Alternatively, you might want to use the "Flowcode v9 Reg Cleaner.exe" tool and remove Flowcode's Window information from the registry (option 1). This tool can be found in the "Data\Tools" folder of the Flowcode installation, and should be run when no instance of Flowcode is running.

[KikeRico]

Hi Steve,

Thanks for your prompt answer. I'm going to follow your recommendations and let you know as soon as possible.

Flowcode 9 crash might to be linked to my laptop particular configuration, but after have the debugging report we will know.

BR.

[KikeRico]

FC9 crash dump file generated.gif (39.82 KiB) Viewed 1372 times

FC9 crash 2.gif (198.1 KiB) Viewed 1372 times

Hi Steve,

I have followed your instructions and I have the next file (only picture attached).
Now, how I could send you the dump file?

Best regards,
KikeRico

[Steve-Matrix]

Thank you very much for creating these dump files. I have send a PM and email with instructions.

[KikeRico]

Hi Steve,

Thnaks and I have uploaded the dump file at PM that you send me.

FC9 dump file crash.GIF (4.23 KiB) Viewed 1345 times

Best regards,
KikeRico

[Steve-Matrix]

Thanks for uploading that dump file.

I have analysed it but I cannot identify the exact cause. It appears to be a problem when attempting to restore a default position for the Oscilloscope window. What happens if you open the oscilloscope window (via View...Oscilloscope) and then click "Windows...Default"?

[KikeRico]

Hi Steve,

If I'm not wrong in App Developer isn't active the Oscilloscope tool

FC9 App developer osc.gif (65.89 KiB) Viewed 1308 times

Well, I have open Data recorder and Console, the crash still occurred I also trying, restoring default values in Global Settings only to test but with the same result.

Going further I have started a New Project - App Developer from scratch and the crash it happens again.

Also for testing, I have installed FC9 on another Laptop with Win10 and the behavior are the same, so I discard the laptop configuration as root cause of crash bug.

[Steve-Matrix]

If I'm not wrong in App Developer isn't active the Oscilloscope tool

Ahh - that explains it and I now see why the crash is occurring. I missed that you were creating an App Developer project.

The crash occurs because Flowcode is trying to set the default position for the Oscilloscope window, but that is not available.

Thanks very much for helping identify this issue.

[KikeRico]

Good to know you can identify the bug, Bravo!!! . And was a pleasure can help you to do that

Now, for the moment I will avoid to use Window-Default option on App Developer

Best regards,
KikeRico